Privacy policy

Effective Date: 15th August 2025

1. Introduction

Grant Instruments (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website [www.grantinstruments.com], purchase our products, or interact with us.

This policy applies to customers and site visitors in the European Union, United Kingdom, and United States, in compliance with the General Data Protection Regulation (GDPR), UK GDPR, and the California Consumer Privacy Act (CCPA/CPRA).

2. Information We Collect

2.1 Information You Provide to Us

  • Name, email address, billing and shipping address, phone number.
  • Payment details (processed securely by our payment providers; we do not store full card information).
  • Account login details (if you create an account).
  • Customer service communications.

2.2 Information Collected Automatically

  • IP address, device type, browser type, operating system.
  • Website usage data (pages visited, time spent).
  • Shopping cart contents.
  • Cookies and similar tracking technologies (see Cookie Policy below).

2.3 Information from Third Parties

  • Payment providers (e.g., PayPal, Stripe) for transaction verification.
  • Delivery companies for shipping updates.
  • Marketing partners (only if you consented).

3. How We Use Your Information

We use your personal data for:

  • Order processing and delivery.
  • Account management.
  • Customer support.
  • Marketing communications (only if you’ve opted in).
  • Website analytics to improve services.
  • Fraud prevention and security.
  • Legal compliance.

4. Legal Basis for Processing (GDPR/UK GDPR)

We process your personal data under the following legal bases:

  • Contract performance: to fulfill your orders.
  • Consent: for marketing emails and non-essential cookies.
  • Legitimate interests: improving services, fraud prevention.
  • Legal obligation: tax, accounting, and regulatory compliance.

5. Your Rights Under GDPR & UK GDPR

You have the right to:

  • Access, correct, or delete your data.
  • Restrict or object to processing.
  • Data portability.
  • Withdraw consent at any time.
    To exercise these rights, contact us at marketing@grantinstruments.com.

6. Your Rights Under CCPA/CPRA

California residents have the right to:

  • Know the categories and specific pieces of personal data we collect.
  • Request deletion of personal data.
  • Opt out of the sale or sharing of personal data.
  • Not be discriminated against for exercising privacy rights.
    To make a request, email marketing@grantinstruments.com.

7. Sharing Your Data

We share personal data only with:

  • Payment processors (Stripe, PayPal).
  • Shipping carriers.
  • IT and hosting providers.
  • Marketing and analytics providers (only with consent).
  • Authorities where legally required.

8. International Data Transfers

Where data is transferred outside the EU/UK, we use:

  • Standard Contractual Clauses (SCCs).
  • Other lawful safeguards.

9. Data Retention

  • Order and payment records: 7 years (legal obligation).
  • Marketing data: until you withdraw consent.
  • Account data: until your account is closed or as required by law.

10. Security Measures

We implement:

  • SSL encryption for all transactions.
  • Restricted access to personal data.
  • Regular security audits.

11. Children’s Privacy

We do not knowingly collect personal data from children under 16 (EU/UK) or 13 (USA).

12. Changes to This Policy

We may update this policy periodically. Changes will be posted on this page with an updated effective date.

13. Contact Us

  • Email: marketing@grantinstruments.com
  • Phone: +44 (0) 1763 260 811  
  • Address: Grant Instruments (Cambridge) Ltd
    Evolution House
    Unit 2, Durham Way
    Royston Gateway
    Royston
    SG8 5GX  


Grant Instruments Cookie Policy

Effective Date: 15th August 2025

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help improve your experience, remember preferences, and allow analytics and advertising.

2. Types of Cookies We Use

  • Strictly Necessary Cookies – essential for site operation (e.g., cart, checkout).
  • Performance Cookies – analytics tools like Google Analytics (with IP anonymization).
  • Functional Cookies – remember preferences like language and currency.
  • Targeting/Advertising Cookies – used for personalised ads (only with your consent in the EU/UK).

3. Third-Party Cookies

We may use:

  • Google Analytics
  • Facebook Pixel
  • Payment provider cookies (e.g., PayPal session cookies)

4. Your Cookie Choices

You can:

  • Use our Cookie Consent Banner to accept/reject non-essential cookies.
  • Adjust browser settings to block or delete cookies.
  • Opt out of tracking via Google opt-out tool.

5. Changes to This Cookie Policy

We will update this policy if our use of cookies changes.

6. Contact for Cookie Queries

Email: marketing@grantinstruments.com

Cookie Banner Text

We use cookies and similar technologies to make our site work, improve your experience, and show you personalized content and ads. You can accept all cookies, reject non-essential cookies, or manage your preferences. For more details, see our [Privacy Policy] and [Cookie Policy].